CCEP Certified Customer Experience Professional

Customer experience management (CXM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. CEM is a strategy that puts business customers at the center of marketing, sales and customer support in order to drive brand loyalty and repeat business.

$2,190.00

Location: Live Virtual

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  • Course Overview

    Customer experience management (CXM) is the collection of processes a company uses to track, oversee and organize every interaction between a customer and the organization throughout the customer lifecycle. CEM is a strategy that puts business customers at the centre of marketing, sales and customer support in order to drive brand loyalty and repeat business. This program is designed to help participants identify customer touch points and anticipate how customers will interact with their products or services and create customers’ journey map to help CX teams to boost customer retention in the long term.

  • Benefits of Attending
    • Define the scope of customer service and measure its effectiveness to ensure repeat customer and corporate growth
    • Understand customer experience management to adapt to changing consumer expectations and create an awesome customer experience program
    • Define customer experience strategies and use empathy to create desirable products/services and great customer interactions
    • Measure customer experience performance to analyse problems and come up with recovery strategies and take corrective actions
    • Improve customer experience practices to continuously meet service challenges and instil a customer centric culture
  • Who Should Attend

    This program is designed for customer service managers, marketing, PR, communications, sales and operations professionals. It addresses professionals wishing to understand the importance and role of customer experience and to design and implement CX programs and build their competencies in marketing and sales and develop their skills in such disciplines.

  • Certification Body

    The GAFM was founded in 1996 by the original founders of the Graduate Leadership Society. The Founders of our Standards Board are CEOs, Executives, Professors, and industry experts from around the globe. We desire to raise education standards and ethics in the business and management industries. The Standards Policy Board awards specialized board certifications, designations, and charters in the fields of: finance, accounting, management, and consulting fields to qualified professionals who have completed internationally recognized or accredited exams & education, government recognized degrees and documented management credentials and experience. Since 1996, the Academy has been promoting accredited graduate standards for certification in business, management, law, and finance. Since the inception with the founding of the Graduate Institute of Leadership in 1996, the Academy has been focused on quality assurance with accredited education, exams, assessment, education, ethics, and continuing education. Further, applicants must also have the necessary experience in practice, research or publications in their respective areas of expertise.

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